Client Rights & Grievance Procedures · [Client to review and confirm]
BF Empowerment Center is committed to providing high-quality, ethical, and respectful care to every client. If you have a concern, complaint, or grievance about any aspect of your care or our services, we want to hear from you.
Your Rights as a Client
- To be treated with dignity and respect at all times
- To receive services without discrimination based on race, color, national origin, religion, sex, age, disability, or sexual orientation
- To have your personal health information kept confidential in accordance with HIPAA
- To receive a clear explanation of your treatment plan and participate in decisions about your care
- To refuse treatment and be informed of the consequences
- To file a grievance without fear of retaliation
How to File a Complaint
Step 1 — Contact Us Directly
We encourage you to first attempt to resolve concerns directly with your therapist or service provider. If that is not possible or appropriate, contact our administrative office:
Step 2 — Formal Written Grievance
If your concern is not resolved informally, you may submit a formal written grievance. We will acknowledge receipt within 5 business days and provide a written response within 30 days.
Step 3 — External Reporting
If you feel your concerns have not been adequately addressed, you may contact the following external bodies:
- Ohio Counselor, Social Worker & Marriage and Family Therapist Board: (614) 466-0912
- Ohio Department of Mental Health & Addiction Services: (614) 466-2596
- The Joint Commission: 1-800-994-6610 (if applicable)
Response Timeline
- Acknowledgment of complaint: within 5 business days
- Investigation and written response: within 30 calendar days
- Appeal review (if requested): within 15 business days
Contact Us
For any concerns, please reach out at info@bfempowerment.com or 330-368-2400. We are committed to making it right.
